Good service is everything! On the phone, it's possible to "hear" the secretary's smile and affection for the patients. In written communication… not so much. That's why good written communication via WhatsApp is so important.
This material was created to facilitate and help you in daily communication with patients.
Click on the items below to access them directly.
If you have any questions or suggestions, I'm here!
You've got this ❣️
| Do | Don’t |
|---|---|
| ✅ Press the space bar only once for a more professional look. | ❌ Spaces before punctuation . Multiple spaces between words . |
| ✅ Address patients as you or by their name. | |
| ✅ Make your message more personal and friendly by using emojis. ❣️ | ❌ Call them madam. |
| ❌ Use abbreviations like u | |
| ✅ Use the templates below by copying, pasting, and adapting if necessary. More efficient and ready to use! 😉 | ❌ Copy the templates by rewriting them word for word. It's less agile and more prone to typos. |
<aside> <img src="/icons/forward_purple.svg" alt="/icons/forward_purple.svg" width="40px" /> Good morning! ☀️ Are you already Dr. Jane’s patient, or is this your first appointment?
</aside>
<aside> <img src="/icons/forward_purple.svg" alt="/icons/forward_purple.svg" width="40px" /> Hello! Would you like to schedule an online telemedicine appointment or an in-person appointment at the office?
</aside>